PRIVACY POLICY

YOUR IN SAFE HANDS

Effective Date: 19-04-2025

At Téori, your privacy is important to us. We’re committed to protecting your personal information and being transparent about how we collect, use, and share it — no sneaky stuff, ever.

This Privacy Policy explains how we handle your data when you visit our website, contact us, or use our services.

1. Who We Are

Teori is a boutique wedding videography brand based in South Africa, working with clients around the world. Our website address is: https://www.teori.co.za.

2. What Personal Information We Collect

We collect only the information we truly need to deliver an exceptional experience. This may include:

Contact information: Name, email, phone number (when you send an enquiry or book us)
Event details: Your wedding date, venue, and general planning notes
Usage data: IP address, browser type, pages visited (via cookies and analytics tools)
Media files: If you send us photos, video references, or anything else visual

We don’t knowingly collect information from children under 16.

3. How We Use Your Information

We use your information to:

Respond to your inquiries
Deliver our wedding videography services
Improve our website and marketing
Manage bookings and communication
Comply with legal obligations

We never sell your data. Ever.

4. Legal Bases for Processing (for EU/UK Residents)

If you’re in the EU or UK, we process your data under the following legal grounds:

Consent (you opted in via a form)
Contractual necessity (you hired us)
Legitimate interest (like basic analytics or follow-up)
Legal obligation (when required by law)

5. How We Share Your Data

We may share your data with trusted third-party services that help us run our business (like email providers, CRM systems, or analytics tools). All third parties are compliant with international privacy standards.

We’ll never sell your data to marketers or unrelated services.

6. How Long We Keep Your Information

We keep your personal data only for as long as necessary — typically for:

Legal or tax purposes
Delivering and archiving your wedding film
Staying in touch if you’ve requested it

You can request deletion of your data at any time (unless we’re legally required to retain it).

7. Your Rights

Depending on where you live, you may have the right to:

Access your personal data
Correct or delete it
Object to how it’s used
Withdraw consent at any time
Lodge a complaint with your data protection authority

To exercise any of these rights, email us at: hello@teori.co.za

8. Cookies and Tracking

Our site uses cookies to improve your experience and gather anonymous usage stats. You can adjust your browser settings to disable cookies.

We use tools like Google Analytics, but never in a creepy way.

9. Data Security

We use appropriate technical and organizational measures to protect your data — including encryption, secure hosting, and limited access internally.

10. International Transfers

If you’re outside South Africa, your data may be transferred to or stored in countries with different data laws. We take steps to ensure your privacy rights travel with your data.

11. Third-Party Links

Our site may link to wedding planners, venues, or other vendors we love. We’re not responsible for their privacy practices — check their policies if you’re curious.

12. Updates to This Policy

We may update this policy occasionally. We’ll post changes here, so feel free to check back. Continued use of our site means you’re cool with the latest version.

13. Contact Us

Questions? Concerns? Just want to chat about your wedding?

Email: hello@teori.co.za

Website: https://www.teori.co.za